Q: Why are your prices so affordable?
A: We source original Mary Maxim craft kits, yarns, and accessories directly through authentic overstock, surplus liquidation, and seasonal warehouse clearance channels. This allows us to pass substantial discounts directly to our customers while maintaining 100% brand authenticity.
Q: How long does handling and delivery take?
A: All orders are verified and dispatched within 24 to 48 hours. Delivery within the United States takes approximately 1 to 3 business days. International shipping typically takes 5 to 7 business days.
Q: How do I qualify for Free Shipping?
A: We offer Free Shipping on all orders of $20.00 USD or more (both domestic US and qualifying international destinations). Orders under $20.00 will be charged standard flat-rate shipping at checkout.
Q: What is your return and refund timeframe?
A: You can request a return within 30 days of receiving your parcel. Once we receive your returned package, your refund will be inspected and issued to your original payment method within 7 business days.
Q: Are the clearance craft kits complete?
A: Yes. All clearance kits are inspected to ensure they contain the required yarns, patterns, and primary instructions to complete your project. Outer retail packaging may occasionally display slight warehouse handling marks due to liquidation logistics.
Q: How can I reach customer support?
A: You can contact our support team anytime via email at support@theheritageknit.shop. We respond to all inquiries within 24 business hours.